Customer Support Agent

Petaling Jaya, Selangor

Posted more than 30 days ago

Company:: TalReso Consultancy & Advisory Sdn Bhd
Company Description:: TalReso is a professional Human Resource (HR) Consultancy and Advisory firm. We strive to provide a high standard of HR services for our clients and candidates. Our service suite covers all aspects of human capital management. We work across several specialisation areas, which makes us sought-after for our corporate HR experience and expertise. What we do and our services: Executive Search | Learning & Development | Talent Management | Employee & Industrial Relations | Walk-in Interview Specialist.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Upper Secondary School
Gender:: Any
Age:: 18 to 35 years
Number of vacancies:: 10

Job Description

Exciting Opportunity: Customer Service Executive, Immediate Hiring (August Batch)!!

*What We Offer:

-Basic Salary: RM 2,000.00- RM 2,300 per month
-KPI & Attendance Allowance: Up to RM500
-Night Shift Allowance: Up to RM400
-Total Salary Range: RM2,900.00 – RM 3,200.00 per month
-Location: Ara Damansara, Petaling Jaya
*Conveniently accessible via LRT Ara Damansara Station
*FREE shuttle service from the LRT station to the office on a selected schedule

*Job Scope:

-Delivering excellent customer service to customers via inbound/outbound calls, live chat & email;
-Taking ownership to solve challenges faced by customers and clients' partners;
-Assist and resolve customers' inquiries with general concerns related to company's products/services

*Working Hours:

-Shifts: Monday to Sunday (morning, afternoon, and night shifts)
-Schedule: 5 working days with 2 days off (based on shifts)
-Daily Hours: 9 hours per day (8 working hours + 1-hour break)
-Earliest Shift: Starts at 7 AM
-Latest Shift: Ends at 3 AM

*Requirements:

-Possessed and passed SPM with at least minimum credits for BM and Sejarah;
-Fresh graduate/ SPM leavers are encouraged to apply;
-Intake date: 5/8/2024, 12/8/2024
-No experience need; full training provided;
-Candidates with previous call centre background will be an added advantage;
-Excellent command of English both spoken and written.