Duty Manager

Manage front office staff, provide training, monitor their performance and resolve guest request & complaints. - Supervise Front Office daily operations. - Prepare daily operational reports, inventory and handle communication with other departments. - Respond to and manage emergency situations.
Ensure the smooth running of service when you are on duty.
Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
Be flexible in assisting around the Hotel in response to business and guest needs.
Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
Assist in the training and induction of new staff in conjunction with the Heads of Department.
Ensure the security of the hotel, stocks and keys at all times whilst on duty.
Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
Identify and report maintenance requirements/hazards in the workplace.
Assume responsibility whilst on duty for any emergency situations in line with procedures.
Attend any training meetings as required.

REMARK: CAN WORK NIGHT SHIFT & WE ARE SEEKING A TALENTED MANDARIN-SPEAKING