Customer Service Executive
Kuala Lumpur, Kuala Lumpur
Posted 29 days ago
- Company:
- Iroom Living Sdn Bhd
- Company Description:
- IRoom Living Sdn Bhd, headquartered in the vibrant city of Kuala Lumpur, Malaysia, takes pride in its distinguished legacy of over two years as a premier room rental company. Boasting a diverse portfolio of more than 400 meticulously curated rooms scattered across the dynamic landscape of Klang Valley, iRoom stands as a beacon of convenience for young working professionals and students alike. With a strategic focus on prime locations, iRoom Co-Living is the brainchild of visionary founders who harbored a dream for the younger generation to attain their ideal living spaces within dormitories or in proximity to work hubs. This dream extends beyond mere accommodation; it envisions these spaces as sanctuaries, fostering a conducive environment for stress release among the youth. At iRoom, we believe in transforming living spaces into personalized havens, where dreams are nurtured, and the journey of the younger generation is supported with comfort and convenience. Welcome to iRoom Living, where we redefine co-living for a new era. Mission Statement At iRoom Living, our mission is to provide a transformative living experience, offering not just accommodation but personalized havens that nurture dreams. We are dedicated to creating spaces that promote well-being, community, and stress-free living. Vision Our vision is to be the preferred choice for the younger generation seeking ideal living spaces in dormitories or nearby workspaces. We aim to set new standards in co-living, fostering environments that support the personal and professional growth of our residents. Working Culture at iRoom Living Sdn Bhd • Collaborative and Inclusive Environment • Emphasis on Work-Life Balance • Continuous Learning and Development Opportunities • Open Communication Channels • Diverse and Supportive Team Benefits of Working at iRoom Living Sdn Bhd • Competitive Compensation Packages • Health and Wellness Programs • Flexible Work Schedules • Career Development and Training Opportunities • Vibrant and Inclusive Work Environment Promotion Opportunities at iRoom Living Sdn Bhd We are committed to the growth of our employees, offering clear pathways for career advancement. Our performance-based promotions ensure that dedicated individuals have the opportunity to climb the career ladder within our organization. Join Us Today Embark on a rewarding career with iRoom Living Sdn Bhd. Explore our job vacancies, discover exciting career opportunities, and apply now to become a part of our dynamic team. Join us in redefining co-living for a new era. Your dream room and fulfilling career await!
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Lower Secondary School
- Gender:
- Any
- Age:
- 21 to 35 years
- Number of vacancies:
- 6
Job Description
Requirements :
-Excellent communication skills in both English, Bahasa Malaysia & Mandarin.
-Customer-oriented mindset with a positive attitude and strong interpersonal skills.
-Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
-Problem-solving abilities and resilience in handling challenges.
-Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
-Previous experience in customer service, hospitality, or related fields is preferred.
-Proficiency in Mandarin language communication is a plus.
-Working Days: 6 days per week (5 days in-office, 1 day remote)
Responsibility :
-Responding to Customer Inquiries: Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.
-Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.
-Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.
-Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.
-Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.
-Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.
-Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.
Benefits :
-EPF/SOCSO
-Annual Leave
-Medical and Hospitalisation Leave