BASIC RM3000 English and Mandarin speaker for Customer service PJ

Petaling Jaya, Selangor

Posted more than 30 days ago

Company:: Jev Management
Company Description:: A recruitment agency in hiring and recruiting for our client.This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.) In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements. At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Upper Secondary School
Gender:: Any
Age:: 18 to 43 years
Number of vacancies:: 30

Job Description

• Salary Package: RM3000 + NIGHT SHIFT ALLOWANCE UP TO RM300+ KPI ALLOWANCE UP TO RM 200
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances

Requirement
• Possess at least a SPM and above. Fresh graduate is welcome to apply
• Fluent in speaking and writing Simplified Mandarin is a must and proficient in speaking and writing English
• Available to work in rotational shift (9 Hour including 1 Hour break) between 8am till 9am.
• 5 working days and 2 rotational off days including working weekdays or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on 23 October 2024
You are responsible in,
• Address all incoming calls related to customer inquiries, complaints, and feedback, and manage outgoing emails concerning flight information and other relevant matters.
• Clearly and efficiently communicate any modifications in flight schedules to passengers, ensuring they are well-informed about their flight status.
• Help passengers affected by flight delays or cancellations to rebook their flights, aiming to minimize disruption to their travel plans.
• Process fees for excess baggage and assist passengers in managing baggage that exceeds allowable limits.
• Remain informed about updates to airline policies, baggage regulations, and
customer service practices.

About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations.