Basic RM2100 English speaker Customer Service at JB

Iskandar puteri, Johor

Posted more than 30 days ago

Company:: Jev Management
Company Description:: A recruitment agency in hiring and recruiting for our client.This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.) In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements. At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Upper Secondary School
Gender:: Any
Age:: 18 to 43 years
Number of vacancies:: 10

Job Description

• Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
• EPF+SOCSO
• 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
• 1 month paid training is provided
• FREE Shuttle service at some location.
• Location: NEAR Nusa Jaya

Requirements
• Possess at least SPM and above. Fresh graduate is welcome to apply.
• Fluency in reading and writing in English is a must
• 24 Hours rotational shift (9 Hours including 1 hour break)
• 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment.
• Strong ability to multitask, prioritize and manage time effectively.
• You are required to work on site at Medini 7 Office
• Available to start work on 16 October 2024

Responsibility
• Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
• Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
• Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
• Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
• Keep current with any updates in service policies, operational procedures, and customer service best practices.

About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.