IT Helpdesk Executive
Kuala Lumpur, Kuala Lumpur
Posted 15 days ago
- Company:
- FIS Group
- Company Description:
- Financial Information Services Sdn Bhd (FIS) was incorporated in 1986 by Association of Finance Companies of Malaysia (AFCM) and Association of Hire-Purchase Companies of Malaysia (AHPCM). Our company is a holding company providing services for its subsidiaries on outsourcing of hardware and software development and the subsidiaries are principally involved in the business of credit reporting, gateway integration and information services, mainly for the purpose of collecting and circulating to the associations' members any commercial, financial and other relevant information pertaining to the business carried on by them.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor's Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
· Serve as the first contact to interact with customers by phone or email to resolve their problems related issues.
· Provide quick resolution and excellent customer service. Ensuring timely and efficient resolution of IT service requests and incidents.
. Ensure the smooth running of day-to-day IT system and application operations, serve as the main point of contact for internal and external customers, address operational issues and concern in a timely manner, maintain data hygiene and responsible for submitting various reports.