Customer Service / Recovery Officer

Petaling Jaya, Selangor

Posted 2 days ago

Company:: Balka Partners (M) Sdn Bhd
Company Description:: Balka Partners (M) Sdn. Bhd. was first incorporated in 2005, and since then it has grown steadily into providing a full range of debt collection services. Balka was established to provide its service in assisting client organizations with the uphill task of recovering loans. The company is committed to providing the highest quality service to its clients with the ability to meet the growing and demanding debt recovery standards.Our proven methodology and approach has earned us the trust of a vast variety of clientele, ranging from major banks to corporate clients. In December 2019, Balka has put in place a new Management Team consisting of industry experts with backgrounds ranging across banking, recovery and outsourcing services. This new experienced team has in-depth knowledge in banking practices and guidelines such as fair debt collection standards, customer privacy and data confidentiality (PDPA), compliance, Bank Negara regulations and guidelines and customer care. The team is also highly experienced in training and coaching team leaders and collectors in the art of persuasion and negotiation in order to maximize debt recovery. With continuous training and coaching we are also able infuse best practices into everything we do and we are able to maintain a highly motivated team. With the combination of the right people and processes, we are confident of delivering on even the most stringent client SLA requirements.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Lower Secondary School
Number of vacancies:: 20

Job Description

We are looking for a reliable Recovery Officers to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible. A Recovery Officer will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities;
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Update account status and database regularly
- Intensive training will be provided

• Berpengalaman dalam bidang debt collection / call centre
• Calon tanpa pengalaman digalakkan memohon
• Latihan intensif akan diberikan
• Kelayakan minimum SPM
• Boleh berkomunikasi dengan baik dalam Bahasa Malaysia dan / atau Bahasa Inggeris
• Keupayaan berkomunikasi dalam Bahasa Cina adalah satu kelebihan
• Gaji basic dari RM 1,700 – RM 2,500 mengikut pengalaman (tidak termasuk komisen)
• Kadar komisen yang tinggi dan menarik
• Gaji + Komisen (RM 3,000 – RM 6,000)
• Kenaikan gaji tahunan
• KWSP + SOCSO + EIS
• Klinik Panel
• Cash Bonus (Daily / Weekly / Monthly)
• Sports Club / Family Day
• Warganegara Malaysia
• Boleh bermula dengan kadar yang segera (Sepenuh Masa)