Internship for Administrative / Customer Service/ HR/ Digital MKT

Job Type: Internship
Starting Pay: RM600 - RM800 per month
Location: Remote (Work from the comfort of your home!)

Who We’re Looking For
We value skills, dedication, and teamwork. Candidates who are proficient in both spoken and written Mandarin will be given priority.

Key Responsibilities
Administrative Support
• Manage Office Communications: Handle all forms of communication including answering phone calls, responding to emails, and managing correspondence.
• Organize Meetings: Schedule and coordinate meetings, ensuring all relevant parties are informed and prepared with necessary materials.
• Document Management: Maintain an organized filing system for easy retrieval of documents and ensure all paperwork is filed correctly.
• Data Entry: Accurately enter and update data in various systems (Google Drive and other system which company subscribed in future), ensuring information is current and precise.
• Assist in Financial Management: Help with processing invoices, expense reports if requested by superior and director.
• Complete all ad-hoc tasks assigned by superior and director.

Customer Service
• Respond to Inquiries: Address customer questions via phone, email, or chat promptly and professionally.
• Resolve Issues: Identify customer concerns and provide effective solutions to ensure customer satisfaction.
• Maintain Records: Document customer interactions and feedback in the company’s database for future reference.
• Follow-Up: Proactively reach out to customers after service interactions to ensure their needs were met.
• Collaborate with Teams: Work closely with other departments (like sales or technical support) to resolve complex issues that require cross-functional collaboration.
• Provide Product Knowledge: Stay updated on company products/services to effectively assist customers and promote features or benefits.
• Complete all ad-hoc tasks assigned by superior and director.

Human Resources
• Recruitment Support: Assist in the recruitment process by posting job ads, screening resumes, and coordinating interviews.
• Employee Onboarding: Facilitate the onboarding process for new hires by preparing orientation materials and conducting initial training sessions.
• Payroll Assistance: Help in processing payroll by collecting timesheets, verifying hours worked, and addressing payroll queries from employees.
• Maintain Employee Records: Ensure all employee records are accurate and up to date in compliance with company policies and legal requirements.
• Organize Training Sessions: Coordinate training programs for staff development and track participation and feedback.
• Support Employee Engagement Initiatives: Assist in organizing team-building activities and employee recognition programs.
• Complete all ad-hoc tasks assigned by superior and director.

Digital Marketing
• Social Media Management: Create, schedule, and manage posts across various social media platforms to enhance brand visibility.
• Content Creation: Develop engaging content for company social media, job vacancy, and newsletters that aligns with the company's marketing strategy.
• Campaign Planning: Assist in planning marketing campaigns by researching target audiences, target customers and analyzing competitors’ strategies.
• Analytics Monitoring: Track performance metrics of digital campaigns using tools like Google Analytics to assess effectiveness and suggest improvements.
• Email Marketing Support: Help design email marketing campaigns, manage mailing lists, and analyze open/click rates for optimization.
• Complete all ad-hoc tasks assigned by superior and director.

Key Skills & Requirements
• Fluent in Mandarin: With the ability to write proficiently in Chinese, enabling effective communication and engagement with diverse audiences.
• Proficient in Microsoft Office Suite: Demonstrated expertise in Word, Excel, PowerPoint, and Outlook to create professional documents and presentations.
• Exceptional Organizational and Multitasking Skills: Ability to efficiently manage multiple tasks while maintaining a high level of organization and attention to detail.
• Outstanding Communication Skills: Excellent verbal and written communication abilities that facilitate clear and effective interactions with colleagues and clients.
• Meticulous Attention to Detail: A detail-oriented approach with a strong emphasis on accuracy in data entry and documentation.
• Independent and Collaborative Worker: Capable of working autonomously while also thriving in a team environment, contributing positively to group dynamics.
• Proactive Problem Solver: A proactive mindset with the adaptability to navigate challenges in a fast-paced work setting, ensuring effective solutions are implemented.
• Proficient in Adobe Creative Suite and Canva: With a strong command of essential marketing tools to create visually stunning content and effective campaigns.

Why Join Us?
• Flexible Working Hours: Balance your work with personal life.
• Gain Experience: Work across diverse industries.
• Collaborative Environment: Enjoy a supportive remote working atmosphere.
• Opportunities for Growth: Access professional development resources.

Don’t miss this chance to enhance your skills, gain valuable experience, and earn while you learn—all from the comfort of your home! Apply now to join our team!