E-commerce Manager / Senior Manager

The E-commerce Senior Manager is responsible for developing and implementing comprehensive e-commerce strategies as well as leading a team to move forward.

Key Responsibilities
E-Commerce/Social Commerce Strategy: Develop and implement comprehensive e-commerce strategies to achieve sales targets and growth objectives and upcoming Live selling platforms.
Key Account Management: Oversee and nurture relationships with key accounts to ensure satisfaction and continued partnership.
Inventory Management: Monitor and optimize product listings, pricing, and stock levels to ensure maximum sales and minimize out-of-stock situations.
Analytics and Reporting: Use data analytics tools to track e-commerce performance and make data-driven decisions to improve results.
Team Leadership: Lead and mentor a team of professionals, including Key Account Managers, to ensure their success and departmental goals are met.
Website Management: Manage our e-commerce platform, ensuring it is user-friendly, up-to-date, and optimized for SEO and mobile devices (Upcoming plan).
Brand Partner Relationship Management: Build and maintain strong, long-term relationships with e-commerce brand partners.
Onboarding and Integration: Guide new brands through the onboarding process, ensuring a smooth integration onto our platform.
Strategic Planning: Collaborate with brand partners to develop and executive joint business plans, focusing on growth and profitability.
Performance Analysis: Monitor key performance indicators (KPIs) to identify opportunities and areas of improvement.
Market Research: Stay updated on e-commerce industry trends, competitors, and emerging technologies.
Cross-functional Collaboration: Work closely with internal teams such as sales, marketing, and operations to align strategies and support brand partners
Reporting: Prepare regular reports on brand partner performance and present findings to internal stakeholders.

Skills & Experiences
Candidate must possess at least a Diploma or Bachelor's Degree
Minimum of 5 years in key account management in the E-Commerce space
Fluent in English and Malay
Strong negotiation, presentation, and communication skills
Entrepreneurial spirit
Strong analytical skills
Team leader with a positive, flexible, and energetic attitude
Open to Malaysian citizens only