Customer Services

Bandar Baru Bangi, Selangor

Posted yesterday

Company:: LAUREL B SDN BHD
Company Description:: Laurel B Sdn Bhd also known as Laurel B is Bumiputera Company established on 5th September 2022. Laurel B is a continuation of Shalicious. This brand has been on the market since 2015 and has been synonymous with quality and trust. The name "Laurel B" derives from the Latin word "Lara," signifying attributes of "protection, citadel, and cheerfulness." The 'B' in Laurel B symbolizes 'Plan B,' signifying the brand's unwavering commitment to providing an alternative route to attaining radiant self-confidence and holistic well-being
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Diploma
Number of vacancies:: 1

Job Description

- Conduct live streaming sessions on social media platforms;
- Attend to customer’s general inquiries, complaints, reviews, feedback at all social media platform included TikTok, Shopee, Instagram, FB, Telegram and Whatsapp;
- Reply customer comment, chat and rating on all social media platforms within the time frame;
- Responsibilities in all platform including collect database, follow up and do blasting (whatsapp) in a timely and accurate manner;
- Listen attentively to customer needs and concerns, suggest the best product based on problems to build rapport with the customer for closing;
- Gather customer feedback and share it with teammates;
- Involves in reseller and affiliate related programme;
- Any other ad-hoc assignments or project as when required by the CEO;
- Followed SOP required by the company;