Team Lead Content Moderator-Native Japanese

Roles & Responsibilities:*
Managing a team of 20 to 25 FTE's
To understand the complete process and its SLA.
Ability to understand the CTQ parameters that affect the process and work on them.
Ability to gauge the caliber of agents and train them accordingly
Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
Ensure that the internal/external targets are meet and the team shows continual improvement month on month.
The role holder will be accountable for self-performances of the team he is aligned to.
Communicate effectively with the client to resolve issues and disseminate updates on the floor.
Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team
Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
Timely closure of all processes and other requirements for self and Team.
To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards
Quality and Process Improvement Initiatives
Ensure feedback for the process/Continuous Process improvement.
Team's Career Planning/manage team performance & expectation
Evaluation of operational practices and procedures.
Participate in client call, calibration calls
Good excel and presentation Skills
Maintain self-knowledge of product by self-productivity, audit team work on quality parameters

Generic & Behavioral Skills–
Excellent verbal and written communication skills.
Should be willing to work in shifts along with the team in customer business time.
Overall should be a good team player with willingness to learn and drive to achieve.
Practice and focused on Metrics.
Good Excel skills and Reporting knowledge
Should be able to drive Continuous Improvement in process.
Compliance - 100% IT-Sec
Awareness on SLA/SLO Metrics

*NOTE: The paperwork and relocation expenses will be handled by the company*