Operations Manager -Native Japanese

Responsibilities:
* Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining
high level of employee and customer satisfaction
* Establishing and managing relationship with stakeholders
* Oversight of team – organizes resources, sets goals, carries out strategy from Executives
and client on a day to day basis; reporting responsibilities
* Responsible for following agreed governance model, escalation & communication plan
* To ensure team members achieve agreed standards in relation to their job assignments.
* To ensure training of new staff on the corporate policy rules to be adhered to
* To ensure that the buddy system is put in place to maintain the operation with minimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
* To monitor and document work schedule of staff and absences.
* Build strong partnership with the client by growing and nurturing the existing relationships
to ensure operational cohesion & effective foundation for future growth
* Taking weekly and monthly calls with clients to understand the expectations from the teams
and provided updates,

Requirement:
* Experience in managing team (up 50HC) more than 3 years
* Good to have experience in CS/BPO/Sales/Client relationship.