Customer Service and Admin Executive

Puchong, Selangor

Posted more than 30 days ago


Company:: Heguru Educational Laboratory (M) Sdn Bhd
Company Description:: About Heguru Educational Laboratory (M) Sdn Bhd The story behind Heguru Malaysia is truly captivating. It all began when Ms. Yuly Tam, the founder of Heguru Malaysia, stumbled upon a groundbreaking brain development program from Japan in 2008. This discovery not only transformed her perspective on children's development but also revolutionized early childhood education in Malaysia. Despite grappling with Dyslexia during her formative years, Ms. Yuly exhibited remarkable resilience, overcoming academic challenges in primary and secondary school. Fuelled by her unwavering determination, she pursued higher education in Australia, earning two degrees in Marketing and Human Resource Management. Transitioning from a corporate career, Ms. Yuly unearthed her true passion for nurturing children, inspired by her profound love for motherhood, leading her to pursue studies in early childhood education. Motivated by her own struggles with learning, she established a Montessori-based nursery in 2004 to spend more time with her child, eventually realizing her potential to positively impact the lives of other children. This journey culminated in the inception of Heguru Malaysia, a visionary approach to education derived from the Japanese HEGL education center, marking its debut in the vibrant Klang Valley in April 2009. Ms. Yuly, alongside her dedicated team, invested nearly a year in meticulous preparation for this groundbreaking venture. Since then, Heguru Malaysia has flourished, expanding to four additional centers across the nation, with its program garnering international recognition and adoption. From pioneering the use of English in teaching outside Japan to its global expansion across countries like Australia, Singapore, Thailand, Indonesia, Kuwait, Dubai, Myanmar, India, and beyond, Heguru's impact on early childhood education continues to resonate worldwide. Ms. Yuly firmly believes that Heguru's innovative teaching methods empower children to unlock their full potential, equipping them with the skills necessary to navigate life's challenges successfully. Witnessing the transformative effects of this specialized program designed for children of all ages and abilities brings Ms. Yuly immense satisfaction, reinforcing her commitment to revolutionize early childhood education.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Diploma
Gender:: Any
Number of vacancies:: 1

Job Description

Responsibilities:

- Provide general administrative and clerical support to company's daily operations
- Develop and maintain office data management and filing systems
- Handle customer enquiries and complaints following company procedures, guidelines, and policies
- Maintain customers’ personal data and payments details
- Arrange class schedule following company SOPs
- Monitor outstanding account followed by delivering relevant notification to customers
- Prepare necessary documents and materials for Customer Service department use
- Communicate with customers on task-required specific
- Perform any other administration or ad-hoc assigned tasks

Requirements:

- Working days: 5 days a week (Wednesday to Sunday) (9.30am - 6.30pm)
- Able to communicate well in English and is computer literate
- Able to work well in teams
- Willing to learn and accept new challenges
- Work location: Setiawalk, Puchong
- Relevant experience is preferred (Fresh grads are encouraged to apply)

Benefits:

- Early-off on every Sunday
- EPF, SOCSO, EIS
- Conducive working environment with opportunity for career growth
- Medical allowance
- Sales incentive
- Remuneration depending on work experience and performance
- Training is provided