Project Delivery Executive

To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations.

Key Accountabilities

• Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets.

• Gain a good understanding of internal department roles, project stages and administrative processes to aid the smooth management from initial brief to final build, delivery and project reporting.

• Respond to client requirements as specified in the contract or SLA.

• Act as a primary point of contact for client needs requirements and expectations with regards to assigned project.

Key Roles:

• Primary contact for the assigned project on service delivery and support the Project Manager in identifying growth opportunities and contract profitability.

• Support end-to-end planning, build and delivery of assigned project.

• Assist with managing the delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work.

• Major contribution to overall client satisfaction for project delivery.

• Address performance in troubled units/departments to achieve productivity objectives.

• Provide input of key documents into project/account repositories.

• Manage backup/recovery plans, disaster backup scenarios, capacity management and risk management, communication with the client and business compliance to industry rules and guidance.

Team Work:

• Attend and contribute to team meetings in a positive manner.

• Share information with team members.

• Be comfortable in working with all stakeholders.

• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.

• Perform other duties as required, including covering absences/leave where required.

Job Requirements

• Diploma or University degree in Computer Science/ Engineering or a related discipline.

• A natural team player attitude.

• Excellent customer service and a good communicator. Communicate effectively in English with all customers and stakeholders.

• Able to adapt to change and respond positively when faced with new challenges.

• Able to work autonomously, investigate and think analytically to problem-solve in a creative manner.

• Good financial acumen.

• Be proactive and timely to support the deployment of projects ensuring quality, accuracy and practicality of all tasks.

• Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities.

• Experience in credit collection for BFSI and/or telecommunication industry, & knowledge of credit collection workflow from pre-due to recovery is an added advantage.