Hiring-Salary Up To 2.8k English Speaker (Customer Service) Johor

BENEFITS:
BASIC SALARY RM2100 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 400 ALLOWANCE
EPF, SOCSO
12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
WILL PROVIDE 1 MONTH OF PAID TRAINING
A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.

REQUIREMENTS:
PASS SPM AND ABOVE IS ENCOURAGED TO APPLY.
FLUENT IN ENGLISH ( SPEAK AND TYPE)
BASIC MALAY REQUIRED
WILLING TO WORK ON 24/7 ROTATIONAL SHIFT ( 6 DAYS WORKS AND 1 DAYS OFF)
(9 HOUR PER SHIFT AND 1 HOUR BREAKS )
ABLE TO PHYSICAL WORK IN THE OFFICE AT MEDINI 7
AVAILABLE TO START WORK BY OCT 2024

RESPONSIBILITIES:
ENGAGE WITH CUSTOMERS COMMUNICATE THROUGH INBOUND CALL, LIVE CHAT AND EMAIL.
PROVIDING CLEAR, ACCURATE INFORMATION ABOUT SERVICES AND RESOLVING QUESTIONS RELATED TO RIDE BOOKINGS, DELIVERIES, AND ACCOUNT MANAGEMENT.
DOCUMENT AND REPORT CUSTOMER INTERACTIONS AND FEEDBACK.
WORK WITH INTERNAL TEAMS TO ADDRESS COMPLEX ISSUES AND ENSURE EFFECTIVE RESOLUTION
ENSURE THAT ALL RECORDS ARE UP-TO-DATE AND PROVIDE DETAILED REPORTS AS NEEDED FOR QUALITY ASSURANCE AND PROCESS IMPROVEMENT

ABOUT COMPANY
A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES MULTICHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
THEIR PROJECT IS A SOUTHEAST ASIAN SUPER APP OFFERING RIDE-HAILING, FOOD DELIVERY, GROCERY DELIVERY, DIGITAL PAYMENTS, AND FINANCIAL SERVICES. FOUNDED IN 2012, IT OPERATES IN SEVERAL COUNTRIES LIKE SINGAPORE, MALAYSIA, AND INDONESIA.