Global support Technician (Mandarin speaker)

Overview:
Neotel Technology, a leading provider of smart material handling solutions from China, isseeking a Field Support Technician based in Malaysia to provide technical support to customersacross South East Asia and internationally, including North America. The role involvesinstallation, troubleshooting, and maintenance of Neotel's advanced systems, as well asdelivering exceptional customer service both on-site and remotely.
Key Responsibilities:
1. Provide on-site and remote technical support to customers in South East Asia, North America,and other global locations as required.
2. Install, maintain, and troubleshoot smart material handling systems and ensure operationalefficiency.
3. Conduct technical training sessions for customers, partners, and support teams.
4. Collaborate with Neotel’s technical team in China for advanced support and system updates.
5. Ensure customer satisfaction by promptly resolving technical issues and providing high-qualitservice.
6. Travel frequently across South East Asia and internationally, including to North America.
Requirements:
1. Proven experience in technical support with overseas work exposure, not only in Asia but alsoin regions like North America.
2. Strong background in material handling systems, automation, or similar technical fields.
3. Excellent problem-solving skills and ability to handle complex troubleshooting.
4. Fluency in English is required; proficiency in other languages is an advantage.
5. Willingness to travel frequently for work across multiple regions.
6. Ability to work independently and communicate effectively with international teams.
What We Offer:
Competitive salary and benefits.
Opportunity to work with cutting-edge smart material handling solutions.
Exposure to a global client base and travel opportunities across different regions.
A dynamic, fast-paced environment with growth potential.