Native Korean - Social Media Customer Services Agent

Malaysia, Kuala Lumpur
Posted 4 days ago
Logo Opeyemi HR
Company:
Opeyemi HR
Company Description:
Ope HR is a dynamic and innovative organization dedicated to delivering exceptional products and services. We foster a collaborative and inclusive work environment that encourages creativity, growth, and excellence. Our mission is to provide top-notch solutions that exceed our clients' expectations. We're committed to hiring talented and passionate individuals who share our vision and values. Join our team and contribute to our mission. We offer a challenging and rewarding career, opportunities for growth, and a supportive work environment.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Diploma
Number of vacancies:
10

Job Description

Vacancy: Native Korean - Social Media Customer Services Agent

Location: Kuala Lumpur, Malaysia

Salary: RM 8,800

Language: Korean + English

Timing: Rotational Shift

Project: Social media

Education: Diploma or Bachelor

Headcount: 10

Start Date: 15th July 2025 (Immediate joiner)

Job Expectations:

- Respond to customer inquiries via call (50%) and chat (50%)
- Manage customer escalations and ensure timely resolution
- Perform procedures accurately, including data entry and complaint management
- Meet all SLAs and demonstrate strong customer service orientation
- Communicate effectively with customers in a friendly and polite manner

*Skills Required:*

- Diploma or Bachelor's Degree with 1+ year of customer service experience
- Excellent communication skills and command over Korean and English languages
- Strong customer service skills

_NOTE: The company will handle paperwork and relocation expenses._
Salary:
RM 8,800.00 Monthly