Native Korean - Social Media Customer Services Agent
Malaysia, Kuala Lumpur
Posted 4 days ago
- Company:
- Opeyemi HR
- Company Description:
- Ope HR is a dynamic and innovative organization dedicated to delivering exceptional products and services. We foster a collaborative and inclusive work environment that encourages creativity, growth, and excellence. Our mission is to provide top-notch solutions that exceed our clients' expectations. We're committed to hiring talented and passionate individuals who share our vision and values. Join our team and contribute to our mission. We offer a challenging and rewarding career, opportunities for growth, and a supportive work environment.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 10
Job Description
Location: Kuala Lumpur, Malaysia
Salary: RM 8,800
Language: Korean + English
Timing: Rotational Shift
Project: Social media
Education: Diploma or Bachelor
Headcount: 10
Start Date: 15th July 2025 (Immediate joiner)
Job Expectations:
- Respond to customer inquiries via call (50%) and chat (50%)
- Manage customer escalations and ensure timely resolution
- Perform procedures accurately, including data entry and complaint management
- Meet all SLAs and demonstrate strong customer service orientation
- Communicate effectively with customers in a friendly and polite manner
*Skills Required:*
- Diploma or Bachelor's Degree with 1+ year of customer service experience
- Excellent communication skills and command over Korean and English languages
- Strong customer service skills
_NOTE: The company will handle paperwork and relocation expenses._
- Salary:
- RM 8,800.00 Monthly
