Location:
Malaysia, Selangor
Contract Type:
Weekend
Experience Required:
1 year
Education Level:
Diploma
Salary:
4.800,00 MYR /
Monthly
Job Description
Provide accurate and timely responses to customer inquiries via calls
Deliver high-quality support, maintaining a professional and patient approach
Utilize knowledge from training to resolve queries effectively
Uphold customer satisfaction by following established procedures and de-escalation techniques
Consistently meet KPIs and quality benchmarks
Work on a rotational shift including weekends and public holidays as per business requirements
Ensure compliance with call flow and QA processes
Proficiency in Mandarin & English
Minimum 6 months of customer service experience
Strong communication and active listening skills
Flexibility to work rotational shifts
Passion for providing outstanding customer experiences
Deliver high-quality support, maintaining a professional and patient approach
Utilize knowledge from training to resolve queries effectively
Uphold customer satisfaction by following established procedures and de-escalation techniques
Consistently meet KPIs and quality benchmarks
Work on a rotational shift including weekends and public holidays as per business requirements
Ensure compliance with call flow and QA processes
Proficiency in Mandarin & English
Minimum 6 months of customer service experience
Strong communication and active listening skills
Flexibility to work rotational shifts
Passion for providing outstanding customer experiences
Number of vacancies:
12
Company Description
GrowthFn specialises in staffing, recruitment, and consulting services, particularly within IT and HR. Their recruitment focus spans sectors such as IT, manufacturing, telecom, retail, infrastructure, and renewable energy
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