Customer Service Advisor Mandarin Speaker
Malaysia, Selangor
Posted yesterday
- Company:
- Growthfn
- Company Description:
- GrowthFn specialises in staffing, recruitment, and consulting services, particularly within IT and HR. Their recruitment focus spans sectors such as IT, manufacturing, telecom, retail, infrastructure, and renewable energy
- Contract Type:
- Weekend
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 12
Job Description
Deliver high-quality support, maintaining a professional and patient approach
Utilize knowledge from training to resolve queries effectively
Uphold customer satisfaction by following established procedures and de-escalation techniques
Consistently meet KPIs and quality benchmarks
Work on a rotational shift including weekends and public holidays as per business requirements
Ensure compliance with call flow and QA processes
Proficiency in Mandarin & English
Minimum 6 months of customer service experience
Strong communication and active listening skills
Flexibility to work rotational shifts
Passion for providing outstanding customer experiences
- Salary:
- RM 4,800.00 Monthly
