Location:
Malaysia, Selangor
Contract Type:
Weekend
Experience Required:
1 year
Education Level:
Diploma
Salary:
4.800,00 MYR /
Monthly
Job Description
Provide accurate and timely responses to customer inquiries via calls
Deliver high-quality support, maintaining a professional and patient approach
Utilize knowledge from training to resolve queries effectively
Uphold customer satisfaction by following established procedures and de-escalation techniques
Consistently meet KPIs and quality benchmarks
Work on a rotational shift including weekends and public holidays as per business requirements
Ensure compliance with call flow and QA processes
Proficiency in Mandarin & English
Minimum 6 months of customer service experience
Strong communication and active listening skills
Flexibility to work rotational shifts
Passion for providing outstanding customer experiences
Deliver high-quality support, maintaining a professional and patient approach
Utilize knowledge from training to resolve queries effectively
Uphold customer satisfaction by following established procedures and de-escalation techniques
Consistently meet KPIs and quality benchmarks
Work on a rotational shift including weekends and public holidays as per business requirements
Ensure compliance with call flow and QA processes
Proficiency in Mandarin & English
Minimum 6 months of customer service experience
Strong communication and active listening skills
Flexibility to work rotational shifts
Passion for providing outstanding customer experiences
Number of vacancies:
12
Company Description
GrowthFn specialises in staffing, recruitment, and consulting services, particularly within IT and HR. Their recruitment focus spans sectors such as IT, manufacturing, telecom, retail, infrastructure, and renewable energy
View Company Profile
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