Telesales Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Support sales activities and assist customers through various sales channel.
- Manage social media postings and promptly respond to customer inquiries
- Present, promote, and sell products/services with compelling arguments to both existing and prospective customers
- Build and maintain positive business and customer relationships
- Proactively reach out to customer leads via cold calling
- Resolve customer problems and complaints efficiently to ensure maximum satisfaction
- Meet and exceed sales targets and outcomes within the designated timeline
- Collaborate with team members and other departments to coordinate sales efforts
- Analyze market potential, track sales, and prepare status reports
- Provide management with reports on customer needs, problems, interests, competitive activities, and opportunities for new products and services
- Willingness to work extra shifts when needed


QUALIFICATION AND REQUIREMENTS
- Minimum qualification of SPM, Diploma, or Advanced/Higher/Graduate Diploma in any field
- At least 1 year of relevant experience
- Advantageous to have customer service experience
- Fluent in English and Bahasa Malaysia, both spoken and written; additional languages are a plus
- Confident in handling client interactions over the phone
- Proficient in Microsoft Office applications


WHY JOIN US
- Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
- Rest easy with our group term life coverage, providing you with security and assurance.
- Stay energized with meal allowances that keep you fueled throughout the day.
- An in-house futsal court, badminton court, plus a gym for post-work workouts.
- A variety of fun-filled events and gatherings to unwind.
- Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.