Basic RM3100 Mandarin Speaker Technical Support Executive at PJ

Petaling Jaya, Selangor

Posted more than 30 days ago

Company:: Jev Management
Company Description:: A recruitment agency in hiring and recruiting for our client.This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.) In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements. At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Upper Secondary School
Gender:: Any
Age:: 18 to 43 years
Number of vacancies:: 30

Job Description

• Salary Package: RM3100 + NIGHT SHIFT ALLOWANCE UP TO RM400+ KPI ALLOWANCE UP TO RM 500
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances

Requirement
• Possess at least a SPM and above. Fresh graduate is welcome to apply
• Fluent in speaking and writing Mandarin
• Available to work in rotational shift (9 Hour including 1 Hour break) between 7am till 3 am.
• 5 working days and 2 rotational off days including working weekdays or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on 16 October 2024
You are responsible in,
• Address and resolve technical issues related to telecom services, including connectivity problems, device malfunctions, and service interruptions, through inbound calls, emails, and live chat.
• Use tools and methods to identify and solve technical problems quickly and accurately to keep services running smoothly.
• Collaborate with other technical teams to resolve more complicated issues that you can’t fix on your own.
• Maintain and update helpful documents, like troubleshooting guides and issue logs, to support problem-solving and share knowledge.
• Monitor how well the technical services are performing and create reports for management to help improve service quality

About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational telecommunications conglomerate and one of the major telcos operating in the country. Founded in 1998, it is listed on the Singapore Exchange.