Basic Salary RM2000 (English Speaker) Customer Support Assistant

BENEFITS:
BASIC SALARY RM2000 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 200 ALLOWANCE
EPF, SOCSO
12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
WILL PROVIDE 1 MONTH OF PAID TRAINING
A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
NEARBY LRT STATION ARA DAMANSARA ( 5 TO 10 MINUTES OF WALKING DISTANCE)

REQUIREMENTS:
SPM AND ABOVE IS ENCOURAGED TO APPLY.
FLUENT IN ENGLISH ( SPEAK AND TYPE)
BASIC MALAY REQUIRED
WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
WORKING HOURS: 8 AM UNTIL 9 PM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
AVAILABLE TO START WORK BY NOV 2024

RESPONSIBILITIES:
ADDRESS INQUIRIES VIA INBOUND CALL, EMAIL, OR CHAT, PROVIDING ACCURATE INFORMATION ON PRODUCTS AND SERVICES.
TROUBLESHOOT AND RESOLVE CUSTOMER ISSUES EFFICIENTLY, ESCALATING COMPLEX CASES WHEN NECESSARY.
HELP MANAGE CUSTOMER ACCOUNTS, PROCESS PAYMENTS, AND HANDLE UPDATES OR TECHNICAL SUPPORT NEEDS.
RECOMMEND SERVICES AND PRODUCTS THAT ALIGN WITH CUSTOMER NEEDS, SUPPORTING SALES GOALS.
LOG INTERACTIONS AND RESOLUTIONS IN THE SYSTEM FOR TRACKING, ANALYSIS, AND FUTURE IMPROVEMENT

ABOUT COMPANY
A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES OMNI-CHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.

OUR CLIENT IS A LEADING LOW-COST AIRLINE BASED IN MALAYSIA, KNOWN FOR MAKING AIR TRAVEL AFFORDABLE ACROSS ASIA. FOUNDED IN 1993, IT OPERATES OVER 165 DESTINATIONS WITH A FOCUS ON BUDGET-FRIENDLY, NO-FRILLS SERVICE. THE AIRLINE HAS VARIOUS REGIONAL SUBSIDIARIES AND ALSO VENTURES INTO DIGITAL SERVICES LIKE E-COMMERCE AND FINTECH. ITS BUSINESS MODEL IS CENTERED AROUND COST EFFICIENCY, DIRECT ONLINE TICKET SALES, AND A STANDARDIZED FLEET.