Hiring-Basic Rm2500(English Speaker)Telesales Support Near PJ

Petaling Jaya, Selangor

Posted more than 30 days ago

Company:: JEV Management
Company Description:: JEV Management offer a full-fledged talent management service to ensure clients' workforces are always running at optimum capacity and staying competitive.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Upper Secondary School
Gender:: Any
Number of vacancies:: 1

Job Description

BENEFITS:
BASIC SALARY M2500 + UP TO RM1000 COMMISSION
EPF, SOCSO
12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
WILL PROVIDE 3 WEEKS OF PAID TRAINING
A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
NEARBY LRT STATION ARA DAMANSARA ( 5 TO 10 MINUTES OF WALKING DISTANCE)

REQUIREMENTS:
SPM AND ABOVE IS ENCOURAGED TO APPLY.
FLUENT IN ENGLISH AS THE PERSON NEED TO DEAL WITH ENGLISH SPEAKING CLIENTS.
BASIC MALAY REQUIRED
12 MONTHS OF CONTRACT
WORKING HOURS: 8 AM-10 PM (MONDAY- SUNDAY )
ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
AVAILABLE TO START WORK BY NOV 2024

RESPONSIBILITIES:
HANDLE INBOUND COMMUNICATION INQUIRIES VIA OUTBOUND CALSS WITH PROFESSIONALISM
ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
RESOLVE SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER’S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION.
MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERS’ COMPLAINTS
PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.

About Us:
A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES OMNI-CHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
OUR CLIENTS IS A LEADING HOMEGROWN SINGAPORE COMPANY THAT DELIVERS WORLD-CLASS COMMUNICATIONS, ENTERTAINMENT AND DIGITAL SERVICES. WITH OUR EXTENSIVE FIBRE AND WIRELESS INFRASTRUCTURE AND GLOBAL PARTNERSHIPS, WE BRING TO PEOPLE, HOMES AND ENTERPRISES QUALITY MOBILE AND FIXED SERVICES, A BROAD SUITE OF PREMIUM CONTENT, AND A DIVERSE RANGE OF COMMUNICATION SOLUTIONS. WE DEVELOP AND DELIVER TO CORPORATE AND GOVERNMENT CLIENTS SOLUTIONS INCORPORATING ARTIFICIAL INTELLIGENCE, CYBERSECURITY, DATA ANALYTICS, INTERNET OF THINGS AND ROBOTICS.