Hiring- (Rm2800 basic) Mandarin Speaker Customer Service Support

BENEFITS :
BASIC RM 2800 PER MONTH + KPI UP TO RM 300 ALLOWANCE
EPF AND SOCSO
12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
PROVIDED 1 MONTH OF PAID TRANING
REGULAR WORKING HOURS
A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
NEARBY LRT STATION

REQUIREMENTS:
SPM OR ABOVE IS ENCOURAGED TO APPLY.
MUST BE FLUENT IN MANDARIN, BOTH SPOKEN AND WRITTEN
FLUENT IN ENGLISH
ABLE WORK MONDAY- FRIDAY ( 5 WORKING DAY AND 2 DAYS OFF)
ABLE TO WORK PHYSICAL IN THE OFFICE AT PJ
READY TO IMMEDIATE START WORK BY OCT 2024.

RESPONSIBILITIES:
ADDRESSING INQUIRIES AND RESOLVING ISSUES RELATED TO COMPANY SERVICES, WHICH MAY INVOLVE HANDLING INBOUND CALLS, EMAILS, AND LIVE CHAT SUPPORT.
ASSISTING WITH THE MANAGEMENT OF CLIENT AND APPLICANT DATA, ENSURING ACCURACY AND CONFIDENTIALITY.
COORDINATING WITH OTHER DEPARTMENTS TO ENSURE THAT CUSTOMER NEEDS ARE MET EFFICIENTLY AND EFFECTIVELY.
PREPARING AND PROCESSING NECESSARY DOCUMENTATION RELATED TO CUSTOMER INTERACTIONS AND SERVICE DELIVERY.
IDENTIFYING AND RESOLVING CUSTOMER PROBLEMS OR CONCERNS, ESCALATING ISSUES WHEN NECESSARY.
GATHERING AND REPORTING CUSTOMER FEEDBACK TO HELP IMPROVE SERVICE QUALITY.

ABOUT COMPANY:
A LEADING IS A GLOBAL PROVIDER OF CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS. THEY OFFER A RANGE OF SERVICES INCLUDING CUSTOMER CARE, TECHNICAL SUPPORT, AND DIGITAL SOLUTIONS ACROSS VARIOUS INDUSTRIES. WITH OPERATIONS IN MULTIPLE COUNTRIES, ITS FOCUSES ON DELIVERING, TECHNOLOGY-DRIVEN SOLUTIONS TO ENHANCE CUSTOMER INTERACTIONS AND DRIVE BUSINESS GROWTH.
OUR CILENTS IS A GLOBAL PLATFORM SPANS OVER 200 COUNTRIES AND TERRITORIES AND INTEGRATES WITH MORE THAN 70 INDUSTRY-LEADING APPLICANT TRACKING SYSTEMS TO OFFER A POSITIVE CUSTOMER AND CANDIDATE EXPERIENCE. AND OUR INDUSTRY AND REGION-FOCUSED EXPERTISE HELPS YOU CREATE A SCREENING PROGRAM THAT SUITS YOUR BUSINESS’S SPECIFIC NEEDS, WHILE ALSO SUPPORTING COMPLIANCE AND RISK MANAGEMENT.