Hiring- Basic Rm3000(Mandarin Speaker)Customer Service Support

BENEFITS:
BASIC SALARY RM3000 + KPI UP TO RM 200
EPF, SOCSO
12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
WILL PROVIDE 1 MONTH OF PAID TRAINING
NEAR TO LRT STATION

REQUIREMENTS:
SPM AND ABOVE IS ENCOURAGED TO APPLY.
FLUENT IN MANDARIN AND ENGLISH (TYPE , READ AND SPEAK)
BASIC MALAY REQUIRED
WILLING TO WORK ON( 4.5/5 DAYS WORKS A WEEK)
MONDAY -FRIDAY (7.30 AM -6 PM) & SATURDAY ( 9 AM -1 PM)
ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
AVAILABLE TO START WORK BY OCT 2024

RESPONSIBILITIES:
ADDRESS CUSTOMER INQUIRIES REGARDING PRODUCTS, SERVICES, AND TECHNICAL ISSUES THROUGH VARIOUS INTERACATIONS SUCH AS INBOUND CALLS , EMAIL, AND LIVE CHAT.
MANAGE AND COORDINATE CUSTOMER SERVICE REQUESTS, INCLUDING SCHEDULING REPAIRS AND MAINTENANCE TASKS.
HANDLE WARRANTY CLAIMS, PROCESS REPAIR ORDERS, AND KEEP CUSTOMERS INFORMED OF THEIR REQUEST STATUS WHILE PROVIDING COST ESTIMATES FOR NON-WARRANTY REPAIRS.
COLLECT AND ANALYZE CUSTOMER FEEDBACK, COMPLAINTS, AND SUGGESTIONS. RESOLVE ISSUES PROMPTLY AND ESCALATE COMPLEX CASES TO SENIOR MANAGEMENT, ENSURING CUSTOMER SATISFACTION AND SERVICE IMPROVEMENTS.
IDENTIFY OPPORTUNITIES TO UPSELL ADDITIONAL PRODUCTS, SERVICES, AND EXTENDED WARRANTIES.

ABOUT COMPANY:
IT’S A GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) COMPANY THAT PROVIDES CUSTOMER EXPERIENCE MANAGEMENT AND DIGITAL SOLUTIONS. FOUNDED IN 1987 AND HEADQUARTERED IN THE UNITED STATES,THE COMPANY OPERATES IN MULTIPLE COUNTRIES, OFFERING A WIDE RANGE OF SERVICES SUCH AS CUSTOMER CARE, TECHNICAL SUPPORT, SALES, AND BACK-OFFICE PROCESSING.
OUR CILENTS IS A LEADING PROVIDER OF DIGITAL IMAGING SOLUTIONS IN SOUTHEAST ASIA. SERVING AS THE REGIONAL HEADQUARTERS IN THE ASIA-PACIFIC REGION, IT OVERSEES A WIDE RANGE OF OPERATIONS INCLUDING SALES, MARKETING, AND CUSTOMER SERVICE FOR ITS PRODUCTS ACROSS VARIOUS MARKETS.IT’S A DIVERSE ARRAY OF PRODUCTS INCLUDING CAMERAS, PRINTERS, COPIERS, AND OTHER IMAGING AND PRINTING DEVICES, BOTH FOR CONSUMERS AND BUSINESSES. THEIR BUSINESS SOLUTIONS ALSO INCLUDE ENTERPRISE SOLUTIONS THAT COVER DOCUMENT MANAGEMENT, IT SERVICES, AND BUSINESS WORKFLOW AUTOMATION.