Customer Service Executive - Mandarin/ Cantonese/ English / Malay

Ara Damansara, Selangor

Posted 14 days ago


Company:: AFJ CAREERS RESOURCES
Company Description:: AFJ CAREERS RESOURCES is a specialist recruitment agency, who provides permanent, short term and temporary staffing solutions. With over 10 years of experience in successful candidate placements we have become the recruitment partner of choice to companies throughout Klang Valley. We care about the needs of both our clients as well as the career aspirations of our candidates, and pride ourselves in our quality of service in delivering this to both parties.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Upper Secondary School
Number of vacancies:: 100

Job Description

JOB PURPOSE:
The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all company’s social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the company’s Hub Community platform, with the aim of providing best-in-class customer experience / engagement on social media.

RESPONSIBILITIES:
A successful candidate will have to:
• Handle all social media interactions including:
 Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
 Engaging customer on our social media properties (contests, content, etc) to drive +ve feedback
 Social media monitoring around brand sentiment and reputation
• Moderate the content and engage the members on our community forum.
• Pick up trending issues and report them expeditiously to the team leader.
• Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
• Help with ad-hoc projects and tasks (social media & customer care related)
• Edit, proofread, and distribute content in a multi-channel environment

REQUIREMENTS:
1. Diploma from an accredited institution with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
2. Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
3. Capable of handling 2 to 3 concurrent chat when doing support.
4. Understanding of Social Media Marketing is a plus point.
5. Ability to work independently and with initiative.
6. Excellent English comprehension (SPM or SPTM with at least B grade) and writing skills.
7. Emotionally intelligent.
8. Ability to work rotating shifts (including weekends and public holidays) and be flexible with overtime.

POSITION TITLE:
(A) CSE (ENGLISH, BM) – SG PROJECT
SALARY: RM2000.00 (BASIC) + *RM 400.00 (NIGHT SHIFT ALLOWANCE) + *RM 500.00 (KPI)
WORKING HOURS: 7.00am – 3.00am (Rotational shift)
* means project base and terms applied

(B) CSE (ENGLISH, MANDARIN) – SG PROJECT
SALARY: RM2800.00 (BASIC) + *RM400.00 (NIGHT SHIFT ALLOWANCE) *RM 500.00 (KPI)
WORKING HOURS: 7.00am – 3.00am (Rotational shift)
* means project base and terms applied