German Speaker - Customer Service
Cyberjaya, Selangor
Posted more than 30 days ago
- Company:
- Growthfn
- Company Description:
- We are a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years. We cater to IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure and Renewable Power industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
- Shift: 24*7 - Rotational shift (5 days working, 2 days off)
- Education: Bachelor Degree
- Joining Date: 9th December 2024 (Immediate Joiner).
- Headcount: 2
- Benefit: 19 days annual leave
- Min Requirement: 1 year Customer Service experience Plus point background in airlines, candidates should be able to join immediately
- Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
- Primary Job Functions:
1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time .
- Salary:
- RM 7,000.00 Monthly
