Customer Service (Banking)

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
Optimise the usage of Diallers and Lead management system to drive greater performance
Ensure a full understanding of the risk and control environment in area of responsibility. Work with operations team (where needed) to ensure that client requests are fulfilled. Develop a deep understanding of various products offered and process as relevant. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Support fulfilment of online leads where applicable. E.g. online form drops offs.
Apply skills learned via training programs to drive needs-based conversations.
Ensure prompt and timely call backs are made to clients as committed.
Support deepening and acquisition within personal client segment.
Drive adoption of digital offerings as part telesales conversations.
Ensure all relevant dispositions and notes are updated in system
Closure and wrap up done as per set standards.

Requirements :
> Must have C1- C2 level English Language Proficiency (reading, writing, speaking and aural comprehension)
> 2 - 3 year(s) of customer service experience , not more than that