Customer Service (English Speaker)

Kuala Lumpur, Kuala Lumpur
Posted yesterday
Logo BrainHunters
Company:
BrainHunters
Company Description:
Brainhunters, a leading Recruitment Company in Malaysia, excels in finding the right talent for businesses. Our skill in aligning seasoned professionals with ideal roles helps companies flourish with top-notch teams. We’re adept at navigating the dynamic Malaysian job market, expertly pairing businesses with candidates who are skilled and culturally fit for the organization. As a prominent Recruitment Firm Malaysia, Brainhunters is committed to providing tailored recruitment solutions. Our specialized approach caters to individual client requirements, ensuring a smooth and efficient hiring process. Our team is dedicated to meticulously searching and placing the perfect candidates, benefiting businesses and job seekers. Our vast network and industry knowledge enable us to offer superior recruitment services throughout Malaysia.
Contract Type:
Contract
Experience Required:
1 year
Education Level:
Upper Secondary School
Number of vacancies:
10

Job Description

Assist customer issues via chat with excellent quality customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
Develop excellent product knowledge to enhance customers’ experience and support.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Salary:
RM 4,200.00 Monthly