Customer Service Executive (E-commerce)- Immediate Hiring
Visio Tower, Cheras, Kuala Lumpur
Posted 27 days ago
- Company:
- Transcosmos
- Company Description:
- Transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 159 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 45 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale. We ask for your continued support in the future.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Upper Secondary School
- Number of vacancies:
- 50
Job Description
As a Customer Service Agent, your role involves quickly responding to customer inquiries via live chat and email, ensuring accurate information delivery and assistance with orders and products. You'll handle complaints effectively, maintaining professionalism and escalating complex issues for resolution, while continuously seeking opportunities for process improvement and meeting performance targets to ensure customer satisfaction.
To respond promptly to customer inquiries via live chat and calls, providing accurate information and assistance regarding E-commerce products, orders, and services.
To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.
Requirements
Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
Preferably Immediate Joiner
Have at least 6 months experience in customer service, preferably in call centre industry.
Have excellent verbal and written communication.
Able to achieve typing speed of 40 wpm/ 100% accuracy or above.
Comfortable working in rotational shift and working days.
Job details
Shift : Rotational Shift
Off days: 5 days working 2 days off days
Location: Sunway Visio Tower, Cheras
Intake Date: 9 June 2025
- Salary:
- RM 2,900.00 Monthly
