Customer Service

Petaling Jaya, Kuala Lumpur

Posted 25 days ago


Company:: Horizon Network
Company Description:: Horizon Network suite of software products is modular to allow customers and partners the flexibility to purchase quick development of functionalities. We have several suites of products for our partners orcustomers who do their own development to value add for fast and efficient deployment of tried and tested solutions.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Diploma
Number of vacancies:: 10

Job Description

- Work Location: OVERSEAS
- Salary Details: USD 1,000 - 1,500 (NEGOTIABLE)

★ 27 VL (Vacation Leave)
★ 15 SL (Sick Leave)
★ Allowance
★ Work VISA
★ FREE Accommodation
★ FREE Travel Allowance
★ Annual Increment (Performance Based)
★ Annual Bonus (Performance Based)
★ Flight Ticket Reimbursement (Hired Only)

JOB DESCRIPTIONS:

⟡ Answering customer’s questions via phone and/or live chat
⟡ Maintaining and updating customers’ accounts
⟡ Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers.
⟡ Collecting and analyzing customer’s feedback for service improvement.

QUALIFICATIONS:

⟡ High School | College Degree | Bachelor Degree.
⟡ Experience as Customer Service is preferred but not required.
⟡ WITHOUT work experience in the same position are encouraged to apply.
⟡ Willing to be TRAINED.
⟡ Able to work in Shifting Schedule and Public Holidays.
⟡ Language Required: BAHASA MALAY (Fluent)
⟡ Language Required: MANDARIN (Fluent | Intermediate)
⟡ Language Required: ENGLISH (Intermediate)
⟡ Willing to RELOCATE and work OVERSEAS if company requires.
- Interview will be conducted via SKYPE, ZOOM or TELEGRAM.
- Can start ASAP.