Native Vietnamese - Customer Service Advisor
Malaysia, Kuala Lumpur
Posted yesterday
- Company:
- Growthfn
- Company Description:
- GrowthFn specialises in staffing, recruitment, and consulting services, particularly within IT and HR. Their recruitment focus spans sectors such as IT, manufacturing, telecom, retail, infrastructure, and renewable energy
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
Discussing medical coverage, benefits, co-pay info, and network providers
Promoting health checkups such as mammograms, colonoscopies & flu shots
Documenting call notes accurately
Using creative thinking to solve complex issues
Demonstrating care and compassion for customers dealing with chronic conditions or loss
1+ year of customer service experience in a BPO/Call Centre
Health benefits or healthcare knowledge are a strong advantage
Empathy, patience, and professionalism
Strong multitasking skills across platforms like Teams, Zoom, and Skype
The ability to build trust and provide solutions, especially during difficult moments
A native Vietnamese speaker with a compassionate heart and a strong sense of responsibility, ready to support senior customers (65 years and above) with essential healthcare information.
- Salary:
- RM 5,100.00 Monthly
