Vietnamese - customer service
Kuala Lumpur, Kuala Lumpur
Posted 29 days ago
- Company:
- Opeyemi HR
- Company Description:
- Ope HR is a dynamic and innovative organization dedicated to delivering exceptional products and services. We foster a collaborative and inclusive work environment that encourages creativity, growth, and excellence. Our mission is to provide top-notch solutions that exceed our clients' expectations. We're committed to hiring talented and passionate individuals who share our vision and values. Join our team and contribute to our mission. We offer a challenging and rewarding career, opportunities for growth, and a supportive work environment.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 5
Job Description
We are currently hiring for a Native Vietnamese Customer Service role.
Position: Native Vietnamese - Customer Service
Location: Kuala Lumpur, Malaysia
Salary: Basic RM 4500 + RM 300 KPI Allowance + RM 300 Night Shift Allowance
Language Proficiency: Vietnamese
Start Date: 28th August 2025
Experience:
1 year of customer service experience from a BPO company/call center
Health benefits knowledge and experience in healthcare are a plus
Work Hours: Permanent Night Shift
Education: High School/Diploma/Bachelor Degree
Job Description:
As a Customer Service Representative, you will:
Handle inbound/outbound calls with 65+ year-old members
Address queries on healthcare procedures, co-pay amounts, and plan benefits
Provide support to members with fatal diseases, chronic conditions, or bereavement
Promote healthcare events, such as colonoscopies, mammograms, and flu shots
Skills Required:
Patience and empathy
Ability to handle multiple tasks and tools (Teams, Zoom, Skype, etc.)
Strong problem-solving skills
Excellent communication and relationship-building skills
Education Requirements:
High School Diploma/GED required
1 year of previous customer service experience
Demonstrated ability to resolve customer issues in previous work experience
Preferred experience: Call Center, Health benefits knowledge
- Salary:
- RM 5,100.00 Monthly
