Mandarin speaker - Remote Job - Up to 5k

Kuala Lumpur, Kuala Lumpur

Posted 14 days ago


Company:: BrainHunters
Company Description:: Brainhunters, a leading Recruitment Company in Malaysia, excels in finding the right talent for businesses. Our skill in aligning seasoned professionals with ideal roles helps companies flourish with top-notch teams. We’re adept at navigating the dynamic Malaysian job market, expertly pairing businesses with candidates who are skilled and culturally fit for the organization. As a prominent Recruitment Firm Malaysia, Brainhunters is committed to providing tailored recruitment solutions. Our specialized approach caters to individual client requirements, ensuring a smooth and efficient hiring process. Our team is dedicated to meticulously searching and placing the perfect candidates, benefiting businesses and job seekers. Our vast network and industry knowledge enable us to offer superior recruitment services throughout Malaysia.
Contract Type:: Remote
Experience Required:: 1 year
Education Level:: Diploma
Number of vacancies:: 13

Job Description

Job Scope
Response & follow up to customer inquiries through live chat and email.
Provide products information to customer.
Gather customer feedback & provide suggestions on improving customer service process & experience to superior.
Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.
To follow the standard telephone scripts provided during dunning

Requirements :

SPM level & above, trilingual in English, Chinese & Malay (verbal, written & read).
Minimum 1 years working experiences in any customer service role.
Basic computer skill: Gsuite. Microsoft.
Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.