Admin Customer Support

Responsibilities:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments,
feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
Requirements:
• Candidate must possess at least a SPM.
• Required language(s): English (able to converse in Mandarin will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage
for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged
to apply – Full Training Provided
• Applicant must be willing to work on rotational shifts and off day
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Applicant must be willing to work in Medini Iskandar Puteri Johor
Benefit:
• 5.5/6 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader
>Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments
(Eg. Finance, Human Resource and etc.), to accept different challenges within the company 
after 1 year.