Technical Support Executive

Ara Damansara, Petaling Jaya, Selangor

Posted 14 days ago


Company:: AFJ CAREERS RESOURCES
Company Description:: AFJ CAREERS RESOURCES is a specialist recruitment agency, who provides permanent, short term and temporary staffing solutions. With over 10 years of experience in successful candidate placements we have become the recruitment partner of choice to companies throughout Klang Valley. We care about the needs of both our clients as well as the career aspirations of our candidates, and pride ourselves in our quality of service in delivering this to both parties.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Diploma
Number of vacancies:: 50

Job Description

RESPONSIBILITIES:
• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
• Conducting basic probing to determine the next action for any software related to enquiries

REQUIREMENTS:
• Excellent English & Mandarin verbal communication skills
• Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
• Must be willing to work on rotational shifts
• Must be willing to work in Ara Damansara

BENEFITS:
• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Nice Working Environment
• Free Shuttle Van Provided from Various Location
• Accommodation Provided
• Fun Filled Environment with Events and Activities/ Team Outing

CAREER GROWTH & TRAINNING PROGRAMS:
• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.
• English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills.
• IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

POSITION TITLE:
(A) TSE (ENGLISH, BM) – SG PROJECT
SALARY: RM2300.00 (BASIC) + *RM 400.00 (KPI/ COMM) + *RM 500.00 (INDIVIDUAL PERFORMANCE)
WORKING HOURS: 7.00am – 3.00am (Rotational shift)
* means project base and terms applied

(B) TSE (MANDARIN) – SG PROJECT
SALARY: RM3100.00 (BASIC) + *RM 400.00 (KPI/ COMM) + *RM 500.00 (INDIVIDUAL PERFORMANCE)
WORKING HOURS: 7.00am – 3.00am (Rotational shift)
* means project base and terms applied