Customer Service Representative (Fresh Grads)

Kuala Lumpur, Kuala Lumpur

Posted yesterday


Company:: Language Talent Solutions
Company Description:: At Language Talent Solutions we believe that the right talent should not necessarily be restricted to the limitation of borders. We think beyond borders. We break down barriers on all fronts. Adding the best person for your team might just mean getting out of your usual comfort zone. Right now, in order to build globally competitive teams, we need to bridge borders across the world because skills matter more than your passport.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Certificate (Technical/Vocational)
Number of vacancies:: 100

Job Description

Designation : Customer Service Representative - English Speaker (Banking Industry)
Working Days: Monday - Sunday; rotational 5 days a week
Working Hours : Rotational shift. 8:00 AM to 11:00 PM (8 hours working shift + 1 hour break)
Location : Menara UOB, UOB Plaza Jalan Raja Laut, and Menara Citibank Jalan Ampang
Salary Package : RM 2,600 - RM 3,000 (basic)
Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months

Responsibility :

Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
Develop and apply thorough knowledge of practices and procedures to accomplish team goals
Assist immediate manager with team motivation and performance monitoring
Mentor associates to improve individual performance
Consistently achieve individual and team performance targets under little to no direct supervision
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirement :

Good communication skills in English
SPM holder : Credit in both Maths & English, minimum 2 years full time contact center working experience
Diploma holder : Fresh or full time working experience in contact center
Bachelor’s degree : No experience needed but preferred
Fresh graduates from bachelor's degree or diploma are strongly welcomed

Benefits:

- Opportunities for promotion
- Professional development

Schedule:

8 AM to 11 PM (9 hrs per shift including break)
8 am - 5 pm / 2 pm - 11 pm
Monday-Sunday (5 working days, 2 off days)