Call Center Executive - Banking (AP01)

Responsibility :

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.

To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
To accurately record customer interactions and transactions while maintaining confidentiality and data security.
To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
To work collaboratively with team members to achieve customer service goals and provide seamless support.

Requirements

Fresh graduates with Degrees / Diplomas are encouraged to apply.
SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English).
Good command of English and ability to interact with all levels in the organization.
Must be willing to work on 6 months Contract if selected for the position and will convert permanent or extend contract depending on the staff performance.
Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time)
This Job role is for Junior candidates only-Preferably below 35 years old
Immediate Joiners ONLY

Benefits

Pay: RM2,600.00 - RM3,000.00 per month
8 off days per month
Training will be provided for 3 weeks
Banking Industry
Additional Benefits
Near to Public Transport
Training Provided
Shift Allowance
Annual Leave
EPF / SOCSO / PCB
Medical Insurance
Overtime Pay