Customer Service Agent (Mandarin Speaking)

Petaling Jaya, Selangor
Posted 5 days ago
Company:
Aisling Consulting
Company Description:
Aisling is a Talent Solutions company founded in 2016. Aisling enlists talented and like-minded individuals with vast experiences within the HR field to serve our customers and candidate community exceptionally. Our vision is to create valuable partnerships and make an impact in the world of work through people.
Contract Type:
Contract
Experience Required:
No Experience
Education Level:
Upper Secondary School
Number of vacancies:
10

Job Description

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team in the banking sector. The ideal candidate will be responsible for providing excellent service to our customers, addressing inquiries, resolving issues, and facilitating banking transactions. This role is crucial in creating a positive customer experience and enhancing client satisfaction.

Key Responsibilities:

- Assist customers with account inquiries, transactions, and general banking services.
- Provide information about bank products and services.
- Handle customer complaints and resolve issues promptly and effectively.
- Maintain a high level of professionalism and ensure customer confidentiality.
- Collaborate with other team members to enhance customer satisfaction.
- Ensure compliance with bank policies and regulatory requirements.

Requirements:

- Fluent English (Speaking + Writing)
- Fluent Mandarin (Speaking)
- Minimum education requirement: SPM
- Experience in customer service in a banking or financial environment would be an advantage
- Strong communication and interpersonal skills
- Basic knowledge of banking products and services is an advantage.
- Strong problem-solving skills and attention to detail.
- Candidates must be willing to commute to the office: Petaling Jaya

Benefits:

- Training and development programs.
- Opportunities for career advancement
- Health Benefits
- EPF & SOCSO
- Additional incentives & allowances
Salary:
4.500,00 MYR Monthly

Similar Jobs to Customer Service Agent (Mandarin Speaking)