Immediate Hiring - Recovery Officer

Kuala Lumpur, Kuala Lumpur

Posted more than 30 days ago

Company:: VAS SOLUTION ASIA SDN BHD
Company Description:: Established since 2021, VAS SOLUTION ASIA SDN BHD (xxxxxxx-H) is a legalized and licensed debt collection & customer service agency in Malaysia. Feel safe and comfortable, as we act in accordance with local laws & regulations. Our collectors prioritize early debt resolution, minimizing turnaround time and operational costs associated with challenging accounts. At VAS SOLUTION ASIA, we are dedicated to providing unparalleled customer service to consumers, addressing inquiries and concerns promptly. Our commitment to customers is unmatched in the collection industry. We maintain a quality management system, continually striving to enhance customer satisfaction through improved business processes. Trust us for reliable debt recovery services, where commitment, compliance, and customer satisfaction are the pillars of our operations.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Upper Secondary School
Gender:: Any
Age:: 18 to 50 years
Number of vacancies:: 50

Job Description

• To communicate with debtors to collect information about their debt, negotiate payment plans, and resolve outstanding balances.
• Manage customers' repayment obligations and encourage timely payments with outbound collections and recovery calls.
• Plan a course of action to recover outstanding payments.
• Make contact with clients and discuss a recovery strategy.
• Ensure compliance with debt collection laws and regulations.
• Collaborate with internal teams for effective debt recovery.
• Identify cases for escalation or legal action when necessary.
• Stay updated on industry best practices and regulations.
• Meet collection targets and performance metrics.
• Provide professional and respectful customer service throughout the process
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Manage and achieve daily productivity standards in terms of achieving targets for monthly collection and call attempts.