Technical & Warranty Support Admin
Puchong, Selangor
Posted more than 30 days ago
- Company:
- Power Logic (M) Sdn Bhd
- Company Description:
- Power Logic has been operating since 1998. We understand the ever changing needs of markets and provide comprehensive solutions that allow you to protect your most valuable assets – your computers and your data. With our commitment and professionalism, we have continued to develop unique products and to establish our service channels nationwide. UPS & AVR are the first products that we developed. Until now, we have various range of UPS with capacity ranging from 800VA to 480KVA. For Networks and data centre, we have several type of UPS that delivers reliable power and with real time power management software we can control and auto shutdown multiple servers. Besides that, Power Logic also wide range of UPS for industry use which is three phasee True online UPS and N+X Modular type UPS. Power Logic is now expanding into heavy duty and high performance industry for green power solutions. We wish to provide comprehensive power solutions to our customers.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 1
Job Description
What you'll be doing
* Handling incoming customer enquiries and requests related to product warranties
* Processing warranty claims and returns in a timely and efficient manner
* Maintaining accurate records and documentation of all warranty-related activities
* Prepare and submit warranty reports as needed.
* Collaborating with the technical & warehouse delivery team to facilitate warranty repairs and replacements within stipulated time frame.
* Providing excellent customer service and ensuring customer satisfaction
* Assisting with other administrative & operation tasks as required
What we're looking for
* Strong administrative and organizational skills with attention to detail
* Excellent customer service and communication abilities
* Experience in a similar warranty or customer support role, preferably in the retail or technology sectors
* Good understanding of warranty policies and procedures
* Proficient in using relevant software and computer systems
* Ability to work effectively in a team and under pressure
The job listing you are looking for is no longer available. It may have expired or been closed after the position was filled. Please check our Available Jobs.
