Sales Support Executive
Kuala Lumpur, Kuala Lumpur
Posted more than 30 days ago
- Company:
- Seekers Technology Sdn. Bhd.
- Company Description:
- Seekers Technology Sdn. Bhd., established in 2014, is a Malaysian-based recruitment technology company focused on simplifying talent acquisition. Through its innovative headhunting platform, Seekers connects job seekers, employers, and freelance recruiters to address human resource challenges effectively. With a specialization in IT and digital roles, the company provides access to a vast talent pool and a seamless hiring process.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Diploma
- Number of vacancies:
- 1
Job Description
Key Responsibilities
CRM Management
1. Oversee full deal lifecycle management, including the creation of deals, removing inactive automated deals, updating deal stages, merging duplicates, placing stalled deals to re-engage, updating new deals to sales based on recorded assignments, and aligning deals to parent companies.
2. Maintain accurate lead scoring, lead statuses & lead source, accordingly, adhering to defined cadences through CRM.
3. Ensure data hygiene, troubleshoot issues, and manage the database for optimal performance and data integrity via Hubspot.
4. Ensure automation workflows are working optimally to ensure accurate and timely delivery of communications as well as data integrity.
5. Assist in creating reports for Performance Marketer, Sales & / or Finance as well as generating targeted contact lists for email distribution campaigns.
Sales Support
1. Provide administrative support to the Sales team
2. Execute lead allocation to best-fit sales manager to increase closing rate.
3. Scheduling sales meetings and web demos performing follow-ups for missed appointments and rescheduling appointments
4. Executing and assisting Sales Managers in effective sales strategies to convert leads to paying customers.
5. Monitoring the sales cycle for sales managers by promptly replying to sales inquiries, performing multiple follow-ups, expedite closing deals, and chasing payments.
6. Support all sales and marketing initiatives, including ad-hoc roadshows/events.
7. Collaborate with the PHP call center in acquiring quality leads for web demos.
Skills & Experiences
Diploma/Advanced Diploma/Degree in any field
A minimum of 2 years of experience in a B2B environment, especially within the service and consulting industry
Fluent in Mandarin, English, and Malay
Ability to provide good customer service
Strong communication skills and a pleasant personality
Ability to adapt to changes and evolving business needs
Able to work independently in a fast-paced environment and display abilities as a good team player
CRM (Hubspot) and automation tools familiarity is a plus
This position is open to Malaysian citizens only
