Commercial Head

The Head of Commercial is responsible for the end-to-end performance of the business unit. The incumbent will lead a team of brand managers, and store operators in daily operations to deliver brand growth, and performance metrics across e-commerce platforms. This role will also directly partner with the Country Head to identify opportunities, develop business strategies, and optimize internal processes.

Key Responsibilities
Lead, and build a high-performing team to achieve brand business objectives
Develop, and execute business plans with clear KPIs supported by strong marketing, commercial, and operating plans
Manage overall business unit financial performance, and profitability
Analyze business performance, and identify key areas of improvement and business opportunities
Develop, implement, and share best practices across the organization
Contribute to the development of commercial process strategy and general business planning
Strategically improve procedures by reviewing and developing operational process flows
Training and mentoring team members within the business unit
Build, manage, and develop long-term relationships with key stakeholders (brands, marketplace platform)
Lead, and negotiate annual agreements with brands, and e-commerce partners
Lead problem-solving of issues with external partners that may arise
Identify new e-commerce trends, and opportunities for business growth, and implement action plans
Prepare, and present product proposals to future, and current e-commerce partners
Identify industry trends, and competitive market insights
Lead development, and training of the team

Skills & Experiences
Bachelor's Degree in Business or Communications
Min 7 years of experience in commercial or category management in e-commerce for the Beauty industry
Strategic thinker with strong negotiation skills
Ability to manage complex projects with attention to detail
Exceptional verbal, and written communication skills
Strong leadership, and collaboration skills
Excellent organizational skills, and ability to multitask
Ability to build strong relationships with clients, and industry contacts
Ability to manage both internal and customer relationships
Up to date on industry trends, consumer behaviors, and industry trends
Open to Malaysian citizens only