Officer / Junior Officer (Pre Sales Support)

Requirements:
• Certificate, Pre-Diploma, or Diploma in Computer Science, IT, or an equivalent field.
• Required languages: Bahasa Malaysia, English.
• At least 1 year of working experience in a similar role or industry
• Proficient in computer literacy, especially MS Office (Word, Excel, PowerPoint)
• Ability to conduct thorough technical analysis and apply lateral thinking to develop innovative solutions
• Self-motivated, confident, and able to take initiative to complete tasks independently
• Strong organizational and time management skills to handle multiple tasks and meet deadlines
• Excellent presentation, communication, and interpersonal skills for both verbal and written interactions
• Strong team player with the ability to collaborate effectively across departments
• Flexibility to work extended hours and willingness to travel when necessary
• Ability to perform well under pressure and adapt to changing demands

Key Responsibilities:
• Pre Sales Technical Support
- Work closely with the sales team to deliver technical expertise and support, ensuring solutions meet customer expectations.
- Analyze customer environments and objectives to develop customized IT solutions aligned with client budgets.
• Solution Development:
- Collaborate with the sales and technical teams to develop tailored proposals and presentations based on the unique needs of each client
- Present proposed solutions to clients, highlighting key benefits and demonstrating how they meet specific needs
• Customer Communication and Engagement:
- Communicate effectively with clients to gather requirements, understand pain points, and address queries.
- Develop and maintain strong client relationships, ensuring a smooth pre-sales process and effective solution delivery