Customer Care Representative
Subang Jaya, Selangor
Posted 10 days ago
- Company:
- BLONDAL PRIMUDA SDN BHD
- Company Description:
- Blöndal is a brand that is devoted to making homes, commercial buildings and industries more hygienic, healthy and consequently more productive by being a leading provider of high-quality cost-effective water purification systems, air purifiers.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 3
Job Description
The Customer Care Executive is responsible for delivering excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction across all communication channels. This role plays a key part in building strong relationships with customers and maintaining a positive brand image. Full training will be provided to help you succeed in this role.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other platforms.
- Handle and resolve customer complaints in a timely and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
- Collaborate with internal departments to resolve customer concerns.
- Provide product or service information to assist customers in making informed decisions.
- Maintain a positive and empathetic attitude toward customers at all times.
- Monitor customer feedback and suggest improvements to products, services, or processes.
- Meet personal and team performance goals set by the company.
- Ensure compliance with company policies and service standards.
Requirements:
-Fresh graduates are encouraged to apply.
-Minimum SPM / Diploma in Business Administration, Communication, or related field.
-Willingness to learn and grow in a fast-paced environment.
-Excellent verbal and written communication skills in English and Bahasa Melayu.
-Strong problem-solving and interpersonal skills.
-Ability to multitask, prioritize, and manage time effectively.
-Proficient in Microsoft Office and customer service software or SQL Accounts systems.
Benefits:
- Allowance
- Commission
- Incentive
- Medical Claimable
- Free Parking
- Salary:
- RM 2,800.00 Monthly