Customer Service Executive (Bahasa & English Speaker)

Malasyia, Johor

Posted yesterday


Company:: Growthfn
Company Description:: GrowthFn specialises in staffing, recruitment, and consulting services, particularly within IT and HR. Their recruitment focus spans sectors such as IT, manufacturing, telecom, retail, infrastructure, and renewable energy
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Certificate (Technical/Vocational)
Number of vacancies:: 90

Job Description

Respond to customer inquiries via email, chat, and calls
Deliver accurate information and route complex issues to appropriate teams
Follow documented workflows, data entry, and complaint handling processes
Represent the brand with professionalism, courtesy, and confidence
Maintain a high standard of service with every interaction
Communicate, kindly, and effectively with customers across platforms
Friendly and professional communication style
Willingness to work rotational shifts, including nights/weekends
A customer-first mindset with strong problem-solving abilities

Malaysian citizens only
Must have completed SPM, UEC, or IGCSE
Proficient in Bahasa Melayu & English

Leave Entitlement: 12 Days Annual Leave + 14 Days Medical Leave
(Additional leave benefits shared during onboarding)