Sales Executive

Bangsar, Kuala Lumpur

Posted yesterday


Company:: JST ERP SOFTWARE (MALAYSIA) SDN. BHD.
Company Description:: JSTERP is a sub-brand of JUSHUITAN Network Technology Co., Ltd. ("聚水潭"). Founded in 2014, Jushuitan is a leading software as a service (SaaS) provider in China. We offer a SaaS portfolio for e-commerce sellers, with SaaS ERP (a combination of order management system (OMS) and warehouse management system (WMS)) as our core product. We have partnered with almost all popular e-commerce platforms and have provided online sellers with comprehensive digital solutions and various SaaSproducts.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Upper Secondary School
Number of vacancies:: 1

Job Description

What you will be doing (Key Responsibilities):

1. Build and Maintain Strong Relationships

Develop and nurture relationships with decision-makers, business owners, warehouse managers, and staff to ensure seamless operations and service delivery. (Keywords: relationship management, customer engagement, decision-makers)

2. Drive Business Growth

Oversee customer upgrades, contract extensions, and negotiate commercial terms to maximize revenue opportunities. (Keywords: business growth, contract negotiation, revenue generation)

3.Foster Customer Loyalty

Manage customer relationships to build loyalty, encourage referrals, and identify re-engagement opportunities. (Keywords: customer retention, loyalty programs, referral marketing)

4. Lead Generation and Conversion

Collect and manage leads from E-commerce, wholesale, distribution, and retail channels, ensuring effective conversion in line with sales KPIs. (Keywords: lead generation, sales KPIs, conversion strategies)

5. Customer Feedback and Product Development

Gather customer ideas and requirements, providing valuable feedback to product and process teams. Assist in developing standard user manuals and SOPs. (Keywords: customer feedback, product development, SOPs)

6. Collaborate with Service Teams

Work closely with service teams to assist in system debugging, promptly report system bugs, and ensure timely resolution. (Keywords: system debugging, bug resolution, cross-functional collaboration)

7. Travel and Language Proficiency

Be willing to travel domestically and internationally. Proficiency in English or Chinese is required to handle overseas customers. (Keywords: business travel, multilingual, overseas clients)

8. Close Sales Deals

Drive the closure of sales deals to meet and exceed revenue targets. (Keywords: sales closure, revenue targets, deal negotiation)

What do we need from you (Job Requirements):

Education: At least a Higher Secondary/STPM/"A" Level/Pre-U qualification in any field.
Experience: Prior experience in the IT software or logistics industry is a plus.
Transport: Must have own transport and a valid driver’s license.
Languages: Proficiency in English, Malay, and Mandarin (to liaise with Mandarin-speaking clients).