Location:
KL Sentral, Kuala Lumpur
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Upper Secondary School
Salary:
4.500,00 MYR /
Monthly
Job Description
Responsibilities:
⦁ Provide customer service based live chat & email support to customers
⦁ Activate and engage with client/customer and provide accurate information
⦁ Record and update customers’ cases into the system and trackers following appropriate processes
⦁ Provide accurate and understandable information to all customers and support partners
⦁ Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level
⦁ Ensure all follow ups are done in a timely manner
Requirements:
⦁ Good communication skills in English & Mandarin
⦁ SPM + 1 year Customer Service Experience
⦁ Diploma / Degree (fresh graduates) welcome to apply
⦁ Working days : Monday - Sunday (5 days work)
⦁ Working Hour: 24/7 (Each Shift 9 hours)
⦁ Provide customer service based live chat & email support to customers
⦁ Activate and engage with client/customer and provide accurate information
⦁ Record and update customers’ cases into the system and trackers following appropriate processes
⦁ Provide accurate and understandable information to all customers and support partners
⦁ Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level
⦁ Ensure all follow ups are done in a timely manner
Requirements:
⦁ Good communication skills in English & Mandarin
⦁ SPM + 1 year Customer Service Experience
⦁ Diploma / Degree (fresh graduates) welcome to apply
⦁ Working days : Monday - Sunday (5 days work)
⦁ Working Hour: 24/7 (Each Shift 9 hours)
Number of vacancies:
2
Company Description
We are a professional human resources company specializing in recruitment and talent solutions across various industries. We connect qualified candidates with the right employers, helping both sides achieve their goals.
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