Inbound Travel Reservation and Operation Executive / Manager

Overseeing Operations team by leading & developing a responsive team to achieve personal
and company target ( 0 complaint )
-Attend regular training / briefing by Product Dept on any new products / services
-Build and maintain good relationships with suppliers ( Hotels, Restaurants and others suppliers )
-Responsible in all arrangements- reservations on all confirm bookings are booked with Deadline and ensure prompt payment– Hotels , Restaurant/ Land based suppliers ( FIT/GIT/SIC/MICE ) AOS / MMT
-To ensure all accurate costing are updated in AOS system and constant communication with Sales
on their costing and itinerary
-Identify opportunities to improve operational and service methods or Procedures
-Responsible in producing good quality quotations using standard format within agreed deadlines by market and follow up for confirmation conversion
-To be able to advise client on suitable options for their tours/ Hotels
-To be able to independently out source for any other products / services request by sales /
clients as per request.
- Build and maintain good relationships with Clients
-To log all New requests and follow ups on confirmation / Conversion
-To carry out any other job function given by Management from time to time