SPM Holders BASIC RM3000 English & Mandarin Speaker as Customer

Petaling Jaya, Selangor

Posted more than 30 days ago

Company:: Jev Management
Company Description:: A recruitment agency in hiring and recruiting for our client.This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.) In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements. At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Upper Secondary School
Gender:: Any
Age:: 18 to 43 years
Number of vacancies:: 30

Job Description

• Salary Package: RM3000 + KPI ALLOWANCE UP TO RM 200
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances

Requirement
• SPM holders only
• Fluent in speaking and writing English and Mandarin
• Available to work in rotational shift (9 Hour including 1 Hour break) Mon - Fri, 7:30am - 6pm & Sat, 9am - 1pm.Sunday Fixed Offday.
• 4.5/5 working days and 1 rotational off days including working weekend or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on 23 October 2024
You are responsible in,
• Provide detailed information and support to customers regarding Canon products, including cameras, printers, and accessories, through phone, email, and live chat.
• Address and resolve customer issues related to product performance, warranty claims, repairs, and returns efficiently and professionally.
• Assist customers with placing orders, updating them on order status, and handling shipping-related queries to ensure a smooth purchasing experience.
• Offer guidance and troubleshooting for technical problems with Canon products, helping customers resolve issues or directing them to the appropriate technical support resources.
• Collect and document customer feedback and complaints, and relay this information to relevant departments to help improve products and services.

About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project a Japanese multinational corporation headquartered in Ōta, Tokyo, specializing in optical, imaging, and industrial products, such as lenses, cameras, medical equipment, scanners, printers, and semiconductor manufacturing equipment