Mandarin Speaker-Background Check Consultant (Basic RM2800)

BENEFITS:
MONTHLY SALARY: RM2,800 BASIC SALARY + UP TO RM300 KPI ALLOWANCE
EPF AND SOCSO
12 DAYS ANNUAL LEAVE & 14 DAYS MEDICAL LEAVE
NEAR LRT STATION ( 5 TO 10 MINUTES OF WALKING DISTANCE)
NO NIGHT SHIFTS (REGULAR WORKING HORS)
ONE MONTH OF PAID TRAINING PROVIDED

REQUIREMENT:
APPLICANTS WITH SPM LEVEL QUALIFICATION AND ABOVE
FLUENT IN TRADITIONAL MANDARIN (READ, SPEAK)
AVERAG ENGLISH REQUIRED FOR THIS ROLE
HAVE NO ISSUE TO WORK ON 9AM – 6PM (MONDAY – FRIDAY)
ABLE TO START WORKING ON OCT2024
HAVE NO ISSUE TO BE FULLY WORK BASED AT PETALING JAYA, SELANGOR OFFICE

RESPONSIBILITIES:

RESPOND TO AND MANAGE INQUIRIES FROM CLIENTS AND CANDIDATES VIA OUTBOUND, EMAIL,, PROVIDING ASSISTANCE AND RESOLVING ISSUES RELATED TO BACKGROUND SCREENING SERVICES.
ASSIST IN HANDLING AND MAINTAINING ACCURATE AND CONFIDENTIAL CLIENT AND APPLICANT DATA THROUGHOUT THE SCREENING PROCESS.
COLLABORATE WITH INTERNAL TEAMS TO ENSURE SEAMLESS SERVICE DELIVERY AND ADDRESS ANY CLIENT NEEDS OR CONCERNS EFFECTIVELY.
PREPARE AND MANAGE DOCUMENTATION ASSOCIATED WITH BACKGROUND CHECKS, ENSURING COMPLETENESS AND ACCURACY.
IDENTIFY AND ADDRESS PROBLEMS OR CONCERNS RAISED BY CLIENTS OR CANDIDATES, ESCALATING COMPLEX ISSUES TO HIGHER MANAGEMENT WHEN NECESSARY.

ABOUT COMPANY:
A LEADING IS A GLOBAL PROVIDER OF CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS. THEY OFFER A RANGE OF SERVICES INCLUDING CUSTOMER CARE, TECHNICAL SUPPORT, AND DIGITAL SOLUTIONS ACROSS VARIOUS INDUSTRIES.
OUR CILENTS IS GLOBAL PROVIDER OF EMPLOYMENT BACKGROUND SCREENING SERVICES. THEY OFFER COMPREHENSIVE SOLUTIONS FOR VERIFYING THE BACKGROUNDS OF POTENTIAL EMPLOYEES, INCLUDING CRIMINAL RECORDS, EMPLOYMENT HISTORY, EDUCATION, AND OTHER RELEVANT CHECKS. THEIR SERVICES AIM TO HELP COMPANIES MAKE INFORMED HIRING DECISIONS AND ENSURE COMPLIANCE WITH VARIOUS REGULATIONS. THEY USES ADVANCED TECHNOLOGY AND DATA ANALYTICS TO STREAMLINE THE SCREENING PROCESS AND PROVIDE ACCURATE, TIMELY RESULTS.